Customers who would like to connect or disconnect service must fill out the appropriate application and meet the requirements. You may submit your completed application to the Utility Billing Department:
New service can normally be initiated with 24 hours of receipt of a signed service application and satisfaction of the deposit requirement (weekends and holidays excluded). A credit card (Visa or MasterCard) may be used to provide the required service deposit.
Customers who would like to disconnect service must complete the application above or call (707) 431-3307.
For service questions or problems with leaks, power outages, water quality, and sewer line blockage occurring during normal business hours, please call (707) 431-7000. In the case of an emergency after hours, call the Police Department at (707) 431-3377.